Shipping & Returns
Shipping Policy
Click and Collect: if you place an order with us and wish to collect your goods from our store, we will send you an email to confirm when your order is ready for collection. We will aim for this to be between 1 and 3 working days.
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Local Delivery: if you live in Sittingbourne or the surrounding villages (ME10 or ME9), you can request for your order to be delivered. We ask that your order is to the value of £20 as a minimum for this free delivery service. Orders under £20 will incur a £5 delivery charge. We will aim to deliver your order within 1-5 working days and will call or email you to confirm your delivery date and time.
Return & Exchange Policy
Should you wish to return anything bought from us, we will be happy to refund a product, provided (in the case of any non-defective products) it has not been unnecessarily handled, i.e beyond the handling that you would do in a shop to decide whether to purchase the product.
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Returns should be made within a reasonable time and in original, undamaged packaging. If the product returned has been unnecessarily handled, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
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We will process a refund as soon as the goods are received back with us in the case of returns, or as soon as we have seen photographic evidence in instances where goods are not to be returned and in any event within 30 days of the day we confirm you are entitled to a refund.
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Refunds are normally processed by your Card issuing bank within 2 − 5 working days of us raising the refund but some banks require 30 days to process.